Frequently Asked Questions

Areas covered All BH Postcodes and DT1, DT2, DT11, SO41

If you require our services and are located in Dorset / Hampshire and don’t see your postcode on our list, please contact us.  

• To be eligible for wax removal, you must be 18 years of age and older. 
• If you have undergone significant ear surgery in the past, it might be more appropriate for you to see a doctor. Please get in touch with us so we can discuss this further.
• If you think that your eardrum may be perforated or you have a mastoid cavity do not use ear drops. Instead, talk to your GP about ear wax removal, and they will determine whether you need to consult a specialist.

• If you have tinnitus related to earwax, removing the wax can reduce or eliminate the symptoms.
• If earwax is causing your hearing loss, removing it can potentially improve your hearing.
• Removing  earwax can also help to alleviate any discomfort or irritation in your ears.
• Removing  earwax can also allow for a more detailed examination of your ear canal using an otoscope.

• To prepare for your appointment, we recommend using earwax softeners, such as an olive oil spray. This can help to soften the earwax and help remove it.
• If you think that your eardrum may be perforated or you have a mastoid cavity do not use ear drops. Instead, talk to your GP about ear wax removal, and they will determine whether you need to consult a specialist.

• To use the drops in your ears, you will need to warm them up to body temperature first. 
• Lie on your side with the ear that needs treatment facing towards the ceiling and add a few drops into your ear. 
• It's a good idea to remain on your side for about 5 minutes to allow the drops to soak in. Don't worry if you experience temporarily reduced hearing or hear popping or other sounds; this is a sign that the drops are working. 
• If you need to treat both ears, wait for 30 minutes before administering drops into the other ear.

• Your audiologist will clarify the entire earwax removal procedure and identify any potential risks to ensure the safest and most efficient method for removing the earwax. If the earwax is still too hard, the appointment may be paused, and the audiologist may suggest continuing with the earwax softener drops.
• The next step would be a thorough ear examination, including a video otoscopic image of your eardrum, which would allow you to see the wax blockage.
• Once the examination is completed, your audiologist will guide you to sit in a comfortable and safe position during the earwax removal process.
• After the removal process, your audiologist will conduct another ear examination and video otoscopy to ensure the wax has been cleared. You will also be briefed on the tympanic membrane (eardrum) status.

We accept card  and cash payments

Ear Health Consultation £30

Ear Health Consultation and Wax Removal £70